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Certificate III in Retail Gympie – Start anytime!
June 30, 2023 @ 9:00 am - June 30, 2024 @ 9:00 am
Govt Subsidised
SIR30216 – Certificate III in Retail.
Learn to provide outstanding customer service! This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
CORE UNITS
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
ELECTIVE UNITS
SIRXIND005 Develop personal productivity
SIRRRTF001 Balance and secure point-of-sale terminal
SIRXIND002 Organise and maintain the store environment
SIRXSLS002 Follow point-of-sale procedures
SIRXIND004 Plan a career in retail
ENTRY REQUIREMENTS
There are no entry requirements for this qualification. However, students will be required to provide their USI and complete a language, literacy and numeracy test.
MINIMUM AGE
Minimum age is 15 years. If you are under 18 your application must be signed by a parent or guardian.
TRAINING AND ASSESSMENT DELIVERY
Training and Assessment will take place:
Classroom: Training and assessment takes place in a classroom and involves discussions and activities.
Self-directed learning: Further study and assessment activities are done by participants in their own time.
Assessment: The methods in which students are assessed may include written questions, scenarios and observations.
GOVERNMENT FUNDING & FEES
Ask our training team about your eligibility for course funding or a payment plan.
Fill in your details below and submit to be placed on an expression of interest list.