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Certificate III in Retail – START ANYTIME – Gympie
October 1, 2020 @ 9:00 am - 5:00 pm
SIR30216 – Certificate III in Retail.
Learn to provide outstanding customer service! This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
CORE UNITS
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
ELECTIVE UNITS
SIRXIND004 Plan a career in retail
SIRXIND005 Develop personal productivity
SIRRINV001 Receive and handle retail stock
SIRXIND003 Organise personal work requirements
BSBWOR204 Use business technology
ENTRY REQUIREMENTS
There are no entry requirements for this qualification. However, students will be required to provide their USI and complete a language, literacy and numeracy test.
MINIMUM AGE
Minimum age is 15 years. If you are under 18 your application must be signed by a parent or guardian.
TRAINING AND ASSESSMENT DELIVERY
Training and Assessment will take place:
External learning: Training and assessment takes place externally and involves discussions and activities. Study modes can include on-line or off-line using hard copy workbooks or a combination of both. All modes are supported by our highly experienced training team.
Assessment: The methods in which students are assessed may include written questions, scenarios and observations.
GOVERNMENT FUNDING & FEES
Ask our training team about your eligibility for course funding or a payment plan.
Fill in your details below and submit to be placed on an expression of interest list.